This document outlines essential policies designed to create a respectful, supportive, and empowering experience for everyone.
Please review carefully. Your understanding and cooperation ensure the best environment for growth, learning, and success.

Payment Policy

Payment, Cancellation & Rescheduling Policy

A valid credit card is required at the time of booking to reserve your private session. Your card will only be charged upon arrival for your appointment, unless you choose to pay in cash.

Please note:


Credit/Debit Card Payments: A 3.5% + .15¢ processing fee will be added to all card transactions.

Cash Payments: Accepted with no additional fees.

All sales are final — no refunds will be issued for any reason.

Cancellation & No-Show Policy

Your session time is reserved exclusively for you. To maintain fairness and consistency for all clients:

Cancellations made with less than 24 hours’ notice: 50% of the session fee will be charged.

No-shows or cancellations made less than 24 hours before your session: The full session fee will be charged.
Arriving more than 20 minutes late without notice: The session will be considered a no-show and charged in full.
If payment is not received within this timeframe, your session time may be released to another client.
A receipt or confirmation will be provided upon request.


Cancellation & Rescheduling Policy
You may reschedule up to 2 times per month at no charge when made at least 24 hours in advance.

Reschedule requests made within 24 hours of your scheduled time will follow the cancellation policy above.

If rescheduling is abused (for example, rescheduling every month), you may lose rescheduling privileges. Repeated or habitual abuse will result in restrictions on your ability to reschedule and may result in standard cancellation/no-show charges applying.

Thank you for understanding — these policies help me keep a consistent, reliable schedule and provide the best service to all clients.

Packages must be used within 45 days of purchase. The remaining will be forfeited


📋 Late Arrival Policy

Virtual Sessions:

  • Please log in at least 5 minutes prior to class starting. Allow 10 minutes for the initial setup to ensure a proper camera angle position.

  • Once class begins, a 10-minute grace period will be given. Late entries will not be permitted to maintain focus and flow.

  • If you are late, please attend the next available session.


  • No refunds or credits are given for late arrivals.

In-Person Group Sessions:

  • Arrive 5–10 minutes early to settle and prepare.

  • If you arrive more than 30 minutes after the scheduled start time, you will not be admitted to the class.

  • If arriving late but within the first 30 minutes, please enter quietly and find a spot in the back without disrupting others.

  • No refunds or credits are given for late arrivals.

📋 Cell Phone & Studio Etiquette

  • All cell phones must be set to silent or vibrate mode before entering class, whether virtual or in-person.

  • If an emergency requires your phone to be accessible, please inform your instructor beforehand and use it discreetly outside of the room.

  • If there’s space in the driveway, you may park there. If not, please use guest parking in the circle or down the block.

  • Do not park directly in front of the house.


  • Enter through the back gate and make sure it’s closed behind you.

  • Shoes off at the door. Please bring clean, skid-resistant socks and a hand towel.

  • Avoid wearing oils, perfumes, or colognes, as they can damage the equipment’s leather.

  • Please wear your hair up in a high ponytail or bun.

  • Hand washing is required before touching any equipment to help prevent the spread of germs.

  • At the end of your session, wipe down all equipment with the provided cleaning supplies and return everything to its proper place.

  • Health & Consideration: Please be mindful of others — if you’re not feeling well, kindly reschedule your session.

  • A slight cough with no fever is okay, but please wear a mask.

  • If you know you’re sick or contagious, please reschedule your appointment to ensure everyone’s comfort and safety.

  • I have the right to cancel if I feel you are to sick attend class.

  • Private Studio Notice: This is a private, invitation-only studio.

    • Please do not bring anyone with you — sessions are one-on-one only.

    • Do not share the studio address with anyone.

    •     If you know someone interested in sessions, please share my website so they can reach out directly.


📋 Respecting Shared Space

Our studio (virtual or physical) is a shared sanctuary for movement and personal growth. Please respect your fellow participants by:
  • Moving and speaking mindfully

  • Limiting unnecessary conversations before, during, and after class

  • Keeping a positive and supportive energy in the space

Remember: Each person is here to receive something precious and personal to their journey.


🧠 Acknowledgment

By signing below, you acknowledge that you have read, understood, and agreed to abide by all policies outlined above.
You understand that these guidelines are designed to protect your experience and the integrity of the Pilates community we are building together.




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Copyright Tonya M Taylor